Return Policy

What you are buying

A subscription to a web service: access to the Frontage Leads search interface, the API, and the ability to export business records as files you download yourself. No physical product is manufactured, packaged or delivered.

How to "return" a subscription

Cancel from your account page, or email or call us using the details below. Cancelling stops the next charge immediately. You keep access until the end of the period you have already paid for.

If you also want the last payment back, ask within 14 days of that charge and we return it in full. That is set out in our Refund Policy, and the two pages say the same thing.

Records you have already exported

Once you export records, the file is on your computer and we cannot take it back. That does not affect your refund: if you are inside the 14 days you get your money back regardless of how much you exported. We ask only that you stop using exported data once a refund is issued, as set out in our Terms.

If something was charged in error

A duplicate charge, a renewal you had already cancelled, or an amount that does not match your plan — tell us and we refund it in full, whether or not the 14 days have passed. Contact us with the date and amount and we will trace it.

Contact us